Field Service Manager

Company: Blue Collar Services
Location: Boston
Posted on: February 15, 2026

Job Description:

Job Description Job Description Benefits: 401(k) matching Dental insurance Health insurance Paid time off Field Service Manager / Operations Manager New England Region Full-Time Base Salary ~$150,000 performance bonus We are the fastest-growing commercial HVAC/R services company in New England, delivering high-quality, reliable heating, ventilation, air conditioning, and refrigeration solutions to businesses across the region. We need a proven leader who comes directly from the HVAC/R field service world to take ownership of our field operations and become the operational backbone of the company. What You Will Own Lead, coach, and hold accountable a growing team of commercial HVAC/R technicians Run daily dispatching, job prioritization, route optimization, and workload balancing Enforce consistent processes for estimating, invoicing, job completion, and client updates Serve as the primary escalation point for clients and technicians during service delivery Track and improve key metrics (first-time fix rate, response time, technician utilization, profitability) Oversee parts inventory, vehicle/equipment readiness, and vendor coordination Drive safety compliance, technician training, and continuous process improvement Report directly to the CEO and help shape the next phase of rapid company growth Must-Have Qualifications 7 years of direct HVAC/R field service experience (commercial preferred) Proven history leading and managing HVAC/R technicians in the field Deep understanding of dispatching, estimating, invoicing, parts ordering, and client communication in HVAC/R Strong administrative and organizational discipline Comfortable using field service management software (specific platform not critical) EPA certification (or equivalent) strongly preferred Valid drivers license and ability to be in the main office 95 (strong preference for in-office presence in Massachusetts; very strong remote candidates may be considered) What We Offer Base salary around $150,000 Performance bonus Full benefits (health, dental, vision, 401(k) with match, PTO) Professional development and training support Direct influence on a fast-growing company with real upward trajectory This is not a corporate or general operations role. We are looking for someone who has lived and breathed commercial HVAC/R field service, understands the nuances of parts, estimates, dispatching, and technician performance, and can bring immediate discipline and structure to a high-growth environment. If you have a strong HVAC/R field service leadership background and want to help scale one of the fastest-growing companies in New England, we want to talk to you right away.

Keywords: Blue Collar Services, Waltham , Field Service Manager, Engineering , Boston, Massachusetts