Product Manager, User Management & Mobile Access

Company: HqO, Inc
Location: Boston
Posted on: May 24, 2025

Job Description:

Product Manager, User Management & Mobile AccessAbout HqOHqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform assesses the health and performance of a person's experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we're backed by some of the world's most prominent VC and real estate companies as we continue to grow rapidly across the world.We're driven by our core values of LET'S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we're the company for you.About the roleWe're hiring a Product Manager, User Workflows & Mobile Access Management to join our Boston-based product development team. This position will report to our VP of Product Development, and enjoy a collaborative hybrid work model, with a minimum of three days per week in our vibrant Boston office.The Product Manager is focused on User Workflows and Mobile Access Management-a role blending product leadership, strategic thinking, and deep user empathy. Their mission will be to ensure that users move seamlessly through physical spaces using our innovative mobile access solutions. They will define clear product strategies, collaborate closely with engineering, design, and customer-facing teams, and drive the delivery of impactful product outcomes.This role is part of a new, two-role structure designed for maximum impact. While the Product Manager will focus on product vision, strategy, and execution, they will also partner closely with our dedicated Field Implementation & Support Lead, who will handle in-market deployments, customer onboarding, and day-to-day operational support. Together, the two roles create an unbeatable team that delivers exceptional user experiences and business results.What you'll do

• Define and execute a compelling product roadmap that delivers measurable customer and business outcomes.
• Become a domain expert in mobile access technology. While prior experience isn't required, a willingness and eagerness to quickly become deeply knowledgeable is essential.
• Track and analyze key user engagement metrics to continuously refine your product and improve user experiences.
• Collaborate closely with engineering and UX teams to ensure timely delivery of high-quality software solutions.
  Develop strong, collaborative relationships across the organization, ensuring stakeholder alignment and clarity of vision.
• Actively gather and synthesize user feedback, using data-driven insights to make informed decisions about feature prioritization and product improvements.
  • A highly curious, adaptive learner who thrives in ambiguity and rapidly changing environments.
  • Strong product instincts and a genuine passion for creating exceptional user experiences.
  • Proven ability to translate complex ideas into clear, impactful strategies and actions.
  • Effective communicator, comfortable working across all levels of the organization and translating between technical and business stakeholders.
  • Relentless drive to deliver results, with demonstrated ownership and accountability.What you bring
    • 5-7 years of product management experience, ideally in a software company or fast-paced product environment.
    • Evidence of having released products and delivered meaningful outcomes. The Product Manager should be able to clearly articulate what was built, why it mattered, and how it performed.
    • Experience working in enterprise SaaS is preferred, but we're open to strong B2B or B2C candidates who bring the right product instincts and maturity.
    • Expertise in user management or mobile access is preferred. We're realistic: we care more about your ability to learn quickly than your r--sum-- keywords.
    • Proven experience working closely with engineering and UX/design teams, ideally in agile or iterative environments. The Product Manager needs to speak fluently about collaboration and how they've successfully balanced competing priorities to deliver great products.
    • Excellent writing and communication skills, including experience creating clear, compelling product documentation, roadmap updates, and internal/external communications.
    • Demonstrated experience defining and tracking product success metrics such as DAU/MAU, adoption rates, or conversion rates, including the knowledge of how to measure what matters and why.
    • Experience collaborating with distributed teams and customers. It is important that the Product Manager enjoys being in the office and can tell us exactly why in-person collaboration makes work better.
    • Evidence of deep curiosity, adaptability, and rapid learning, especially in unfamiliar domains.
    • Willingness and ability to travel up to 30%, including international travel to the EU to spend time with customers, partners, and teammates in-market.
    • At HqO, we believe exceptional talent isn't solely defined by experience or traditional metrics and we seek individuals with insatiable curiosity, a high degree of personal agency, adaptability, persistence, and openness to feedback.Why you'll want to join us
      • Make an Impact: Play a key role in transforming how people interact with spaces and cities worldwide.
      • Collaborative Culture: Our Boston office promotes innovation, teamwork, and genuine connection. We choose to be together because we thrive together.
      • Be Bold: We value bold thinkers who challenge convention and consistently deliver excellence.How to applyFor consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!
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Keywords: HqO, Inc, Waltham , Product Manager, User Management & Mobile Access, Executive , Boston, Massachusetts