Call Center/Helpdesk Support
Location: Waltham
Posted on: February 25, 2021
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Job Description:
Helpdesk Support Analyst
Location: Waltham, MA
Contract Duration: 6+ Month (Contract)
Job Description
Provides first-level technical phone support to home office staff,
as well as to our advisors and their staff, on a wide range of
issues and products.
Prioritizes and processes help requests to provide technical
problem identification and resolution.
The ideal candidate would also meet the following requirements:
o High-level customer service skills.
o Strong ability to solve problems and find solutions.
o Excellent communication skills (phone manners, listening skills,
and follow-up skills).
o Knowledge and experience with Windows XP/7/8, Microsoft Office
Suite 2007/2010, TCP/IP networking.
o Mobile device support (Android, iOS, BlackBerry, Windows
mobile).
o Knowledge of POP3 and SMTP protocols, including troubleshooting
connectivity issues; experience in advanced MS Outlook 2007/2010
functionality and the protocols involved with connecting to an
Exchange 2007 mail server a plus.
o Knowledge of Active Directory and domain environments.
o Mac experience is a plus.
To Apply:
Please send your resume to msnow@jvtadvisors.com
Founded in 1997, JVT Advisors (www.jvtadvisors.com) has over 250
years of combined Technical and HR Recruiting experience.
We are top results oriented, highly respected and experienced
professionals who pride ourselves in elevating the careers of
talented people.
We are dedicated to matching the right candidates to the right
companies.
Keywords: , Waltham , Call Center/Helpdesk Support, IT / Software / Systems , Waltham, Massachusetts
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