Senior Help Desk Support Engineer

Location: Waltham
Posted on: April 29, 2025

Job Description:

The Senior Help Desk Support Engineer sets up, configures, and supports computing devices and networks. This role develops and maintains all systems, applications, security, and network configurations; troubleshoots network performance issues and maintains a disaster recovery plan; recommends upgrades, patches, and new applications and equipment. This role also provides technical support and guidance to users.

Position Essential Functions:

Run network operations checklist for each period (Daily Yearly)

Utilize imaging and automation tools for desktop/laptop configuration and deployment

Prioritize and address daily desktop/systems support issues through internal helpdesk ticketing system

Install configure and support computing and network infrastructure components

Maintain active directory security via administration of user access, adds, moves and changes

Maintain email system(s) via administration of user access, adds, moves and changes

Maintain voice systems via administration of user access, adds, moves and changes

Plan, promote, layout and execute IT special projects as assigned

Update systems and network documentation

Refresh and maintain applications software and security posture

Position Qualifications:

Requires a minimum of Associate s Degree 2-4 years relevant experience; Bachelor s Degree is preferred.

Must be familiar with network and computing terminology and design (2-4 years)

Must be familiar with software installation configuration and support (2-4 years)

Knowledge of network administration, user management, security and access control (1-3 years)

Knowledge of email administration, routing, protocols and records setup (1-3 years)

Knowledge of IP networks, submitting, protocols and routing (2-4 years)

Familiarity with disk imaging and disk imaging concepts

Knowledge of project management concepts

Knowledge of network services such as DNS, DHCP, WINS, certificates, VPNs, tokens etc.

Knowledge of web hosting setup including DNS records, SFTP and site administration

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