Operations & Systems Engineer
Company: CrewBloom
Location: Chicopee
Posted on: February 13, 2026
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Job Description:
Job Description Job Description The Commonwealth of
Massachusetts’ Executive Office of Health and Human Services
(EOHHS) is seeking a highly skilled Operations & Systems Engineer
to join its Health Insurance Exchange (HIX) team. This essential
role ensures the performance, availability, and reliability of
mission-critical systems by driving proactive system monitoring,
timely issue resolution, and continuous improvement initiatives.
The Operations & Systems Engineer is integral to maintaining
operational excellence across HIX’s infrastructure. The ideal
candidate will possess strong technical capabilities, a
collaborative spirit, and a strategic, solutions-oriented approach
to systems engineering and support. Key Responsibilities:
Proactively monitor system availability, capacity, and performance
using Dynatrace and complementary tools. Investigate and analyze
performance issues; assess severity and ensure appropriate
escalation and resolution. Configure and manage Dynatrace
dashboards , custom alerts, and performance tracking metrics (e.g.,
response time, throughput, error rates). Identify performance
degradation early through alerting mechanisms and support rapid
remediation. Collaborate cross-functionally with internal teams,
vendors, architects, and the PMO to resolve operational issues.
Support daily operations, including production system maintenance
and patch management . Perform data updates and generate both
ad-hoc and scheduled reports using SQL and tools such as Toad or
SQL Developer . Develop and manage project plans and timelines,
ensuring timely delivery of high-quality outputs. Document systems
processes and contribute to the development of operations best
practices. Oversee User Access Request processes for systems,
databases, and monitoring tools. Manage digital certificate
lifecycle and updates in coordination with vendors. Maintain a
comprehensive software inventory with version tracking and update
planning. Create professional reports and presentations using
Microsoft Office applications, especially Excel and PowerPoint .
Ensure compliance with EOHHS IT policies, security standards, and
regulatory requirements. Requirements Proven ability to diagnose
and resolve complex IT issues using enterprise monitoring tools,
with Dynatrace experience required. Strong technical background in
systems operations, monitoring, and performance optimization.
Familiarity with AWS , Amazon QuickSight , and scripting languages
(e.g., Linux Shell , Python ) for automation. Solid understanding
of APM (Application Performance Monitoring), synthetic monitoring,
and log analytics. Experience interpreting and creating technical
diagrams, including ERDs and architectural diagrams. Hands-on
experience with ticketing systems such as ServiceNow , and project
tracking tools like JIRA . Excellent communication and
interpersonal skills, with the ability to engage both technical and
non-technical stakeholders. Effective at managing multiple
priorities in a fast-paced, mission-critical environment. Education
& Experience Requirements: Bachelor’s Degree in Computer Science,
Information Systems, or a related field. 5–8 years of relevant
experience in operations or systems engineering roles. Experience
supporting production environments with mission-critical
applications, preferably in government or highly regulated sectors.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel,
PowerPoint, Visio, and MS Project). Minimum Technical and Work
Environment Requirements: Internet Connection: Primary internet
connection with a minimum speed of 15 Mbps . Backup internet
connection with at least 10 Mbps . Backup connection must be
capable of supporting work during a power outage. Primary Device:
Desktop or laptop equipped with at least: Intel Core i5 (8th
generation or newer) , Intel Core i3 (10th generation or newer) ,
AMD Ryzen 5 , or an equivalent processor. A minimum of 8 GB RAM .
Backup Device: Must meet or exceed the performance of an Intel Core
i3 processor. Must be functional during power interruptions.
Peripherals and Workspace: A functioning webcam . A noise-canceling
USB headset . A quiet, dedicated home office space . A smartphone
for communication and verification purposes. Benefits Join Our
Dynamic Team: Experience our fun, inclusive, innovative culture
that values your unique contributions and supports your
professional growth. Embrace the Opportunities: Seize daily chances
to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and
resources to propel your career forward. Fast-Paced Thrills: Thrive
in a high-energy, engaging atmosphere. Embrace challenges and reap
stimulating rewards. Flexibility, Your Way: Embrace the freedom to
work from home or any location of your choice. Create your ideal
work environment. Work-Life Balance at Its Best: Say goodbye to
stressful commutes and hello to quality time with loved ones.
Achieve a healthy work-life integration to perform at your
best.
Keywords: CrewBloom, Waltham , Operations & Systems Engineer, IT / Software / Systems , Chicopee, Massachusetts
