Vistaprint’s Customer Experience and Marketing organization
serves, inspires and delights customers – and helps others in our
organization do the same. From the simplest interaction on our
website to how people take in our advertising and communications,
we are obsessed with delivering value. We know our customers’ needs
and we strive to exceed their expectations. Touching every element
of the business, we’re here to grow and build the Vistaprint brand,
reach new audiences and offer the best possible experience for
As a key member of the leadership team of the newly formed
Vistaprint Customer Experience organization, you will be tasked
with building and ultimately leading a team of UI/UX designers and
researchers. As part of this, you will have the chance to define
the user experience design discipline within Vistaprint.
Ultimately, your team will research, prototype, and design
connected products, services, and interactive brand experiences
that build measurable business impact by delivering outstanding,
indispensable, beloved experiences for customers!
You’ll employ a clear understanding of our strategy, business
constraints, and enabling technologies, as well as a profound sense
of empathy for customers’ mindsets, needs, and latent expectations
to craft strategies and design solutions that occur at any
dimension and scale: from single products or service touch-points,
to large, sophisticated services and systems with a focus on owned,
social, and partner digital platforms.
What You Will Do : Define the mission, strategy, team
composition, recruit, build and lead a diverse team of
Ensure the user experience is integrated across a range of
digital experiences crafting consistency of patterns, styles, and
design philosophies across Vistaprint.
Understand and solve complex business and functional problems
for digital users by creating world-class experiences.
Define information architecture, user experiences, and user
interfaces using a human-centric approach to design —which includes
conducting customer interviews, heuristic analysis and usability
testing, competitive analysis, primary and secondary market
research, and other requirements-gathering activities.
Lead teams through a process of defining personas, user
journeys, process flows, storyboards, wireframes, high-fidelity
designs, and prototypes.
Bring to the team and projects your experienced opinion on
best-practice digital UI patterns and trends, and effectively
communicating design rationale throughout the project.
Plan and facilitate Design Thinking workshops with teams and
target end users.
Manage the design process, drive external and internal team
decisions, track risks and issues, and collaborate to estimate team
resourcing and schedules
Your Qualifications : 8+ years of relative experience.
Expert conceptual thinking and creative execution in visual and
Strong project and people leadership skills. A consistent track
record of functioning as a leader as well as an individual
Proficiency with Sketch, Photoshop, Illustrator, InDesign,
InVision, Axure and other emerging design tools.
Expert understanding of designing and detailing intuitive
interfaces for cross-platform devices.
Experience with experience blueprinting and user journey
Successfully lead multiple complex projects simultaneously,
handle a fast-paced work environment, deadlines, and changing
Contribute ideas and collaborate with all levels of the team to
produce stunning work!
About Us: As an e-commerce powerhouse, Vistaprint is a dynamic
organization that maintains an exciting, entrepreneurial culture.
With founder Robert Keane’s return as CEO, we’ve renewed our focus
on empowering and helping small businesses. To do this, we create
customer value (and delight) through accessible, cutting-edge
technology. We thrive on providing opportunities for exploration,
collaboration, innovation and growth – for both our customers and
Equal Opportunity Employer: Vistaprint, a Cimpress company, is
an Equal Employment Opportunity Employer. All qualified candidates
will receive consideration for employment without regard to race,
color, sex, national or ethnic origin, nationality, age, religion,
citizenship, disability, medical condition, sexual orientation,
gender identity, gender presentation, legal or preferred name,
marital status, pregnancy, family structure, veteran status or any
other basis protected by human rights laws or regulations. This
list is not exhaustive and, in fact, in many cases, we strive to do
more than the law requires.
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