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Professional Services Line Leader

Company: PerkinElmer, Inc.
Location: Waltham
Posted on: September 13, 2020

Job Description:

We are first and foremost focused on ensuring the utmost health and safety of our current employees and candidates. We are monitoring local and national guidelines as they evolve to ensure the best candidate experience. Due to the Coronavirus (COVID-19) we are leveraging technology and digital capabilities to actively engage top talent in our recruitment process.

As your application progresses you may be asked to use virtual conferencing tools. If so, our Candidate Care Center team will assist you along the way and answer any questions.

Let us find jobs for you based on your LinkedIn profile.

Location(s) Waltham, MA

PerkinElmer is hiring for Professional Services Line Leader ?. to p rovides focus to Global Professional Services program management office, service delivery and practice managers to create Professional Services implementation processes.

Location: Waltham

Basic Qualifications:

Bachelors or Master’s Degree in Sciences (Chemistry, Biology, etc), IT, or Management.

5+ years of experience constructing and delivering lab service solutions to bio pharmaceutical customers.

Ability to effectively work cross functionally in a globally matrixed organization.

Preferred Qualification:

Understanding of Research/Development and/or Quality Assurance/Quality Control and scientific workflows.

Customer experience throughout an IT life cycle including requirements planning, implementation and ongoing IT managed services solutions.

Understanding of enterprise systems – infrastructure, databases, software applications, systems integration, etc.

Understanding of requirements for instrument qualification and computer system validation.

Proficiency with business applications such as MS Office, Project, Visio , Salesforce, PSA systems.

Experience operating in a GxP environment.

Excellent project management skills, prioritization, and creative problem solving.

Strong business acumen and understanding of important drivers for the business.

Experience working with Managed Services Agreements and Continuous Improvement.

A solution-oriented sales approach to uncover customer need and provide ideas and value.

Planning, prioritizing, reporting, problem solving and analytical capabilities.

Strategic and Organisational Competencies:

Working with Sales and Global Account teams to drive commercial performance through account strategies, identify customer needs, propose solutions, and drive top line growth.

Work with Global Product Manages to implement, monitor and continuously improve delivery processes and tools.

Work with program management office, service delivery and practice managers to create Professional Services implementation processes.

Ensure Professional Services implementations are repeatable and scale-able.

Ability to communicate clearly across functions: product management, marketing, service delivery etc. to ensure alignment of strategy and commercial plan.

Develop and review presentations, proposals and Statements of Work

Support the global Perkin Elmer HR, Recruiting, Legal, Finance, Operations and Quality organizations as needed to progress business goals.

Support forecasting and meeting of sales order goals.

Deliver engaging, informative and well-organized presentations, as needed

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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FDA Provides Emergency Use Authorization to PerkinElmer for COVID-19 Testing. Learn More

Innovating a Healthier World Our dedicated team of about 11,000 employees worldwide are passionate about providing customers with an unmatched experience as they help solve critical issues especially impacting the diagnostics, discovery and analytical solutions markets. Learn More

Corporate Social Responsibility PerkinElmer is an active corporate citizen, committed to creating better outcomes in our communities and innovating for a healthier world. Learn More

Celebrating 80 Years of Making Life Better We invite you to explore this special section where we reflect on our rich heritage of scientific innovation and how we have made life better over the last eight decades, including commemorating the innovative and passionate minds that have made our significant impact possible. Learn More

Stem Cell Study Offers Hope for Autism One family shares the story of their autistic daughter whose symptoms nearly vanished after participating in a trial at Duke University. Source: CNN. Learn More

Powering Change: Women in Innovation & Creativity At PerkinElmer, we are honored to recognize the remarkable talent of our female employees around the world and the tremendous impact that they have on our organization, today and every day. Watch this women in innovation video to learn more about PerkinElmer’s commitment to empowering women. Learn More

Please be aware, PerkinElmer does not make job offers without conducting in-person interviews. We do not charge job application fees, any request for fees is not a legitimate PerkinElmer job offer. Please be aware that remote job scams have been reported against many companies, for more information please visit:https://www.consumer.ftc.gov/articles/0243-job-scams

Keywords: PerkinElmer, Inc., Waltham , Professional Services Line Leader, Other , Waltham, Massachusetts

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