Vistaprint’s Customer Experience and Marketing organization
serves, inspires and delights customers – and helps others in our
organization do the same. From the simplest interaction on our
website to how people take in our advertising and communications,
we are obsessed with delivering value. We know our customers’ needs
and we strive to exceed their expectations. Touching every element
of the business, we’re here to grow and build the Vistaprint brand,
reach new audiences and offer the best possible experience for
To say this is an exciting time to be at Vistaprint is an
understatement. We are on a path to redefine ourselves to not only
become an iconic brand but to also elevate our offering to achieve
partner-like status with our customers. Today, we support 17
million small business customers. We also serve the print needs of
home and family customers across weddings, invitations, holiday
cards, and photo gifts. Just in this capacity we have a tremendous
opportunity to build compelling and magnificent experiences in
service of those print needs, but we are not going to stop there.
We know we have the opportunity to do so much more on their behalf
and at the core of that offering will be the digital experiences
supported by the Vistaprint Customer Experiences teams.
Vistaprint seeks an Experience Designer who is an advocate for
users, brings marketplace trends and can identify standard
methodologies. You’ll focus on crafting strategies and design
solutions starting from a clear understanding of markets, business
and enabling technologies, as well as a profound, insightful
immersion into consumer approaches, needs and latent expectations.
You’ll collaborate with teams across all fields to help define
interactions that occur at any dimension and scale: from single
products or service touch-points, to large, sophisticated services.
Together, you cultivate an environment of strong emotional
intelligence for the human condition, critical thinking, eye for
business, and love for solving the most important problems through
experience building. We are looking for someone who has the ability
to learn fast and develop points of view for a constantly evolving
product and service development landscape.
What You Will Do : Collaborate with product managers, engineers,
product marketing specialists, user researchers, and analytics
specialists to build cohesive end-to-end experiences for
Understand and solve sophisticated business and functional
problems for digital users by crafting outstanding experiences
Commit to understanding and loving our customers — working
closely with our research team on identifying research needs and
translating customer insights into tangible design solutions
Work through the process of building and defining personas,
customer user journeys, process flows, storyboards, wireframes,
high-fidelity designs, and prototypes.
Work in Figma (and prototyping tools of your choice) to deliver
sophisticated and simple solutions for web, mobile, and beyond
Bring your experienced opinion on best-practice digital UI
patterns and trends, and effectively communicating design rationale
throughout the project to your team.
Collaborate on Design Thinking workshops with teams and target
Be a driver of the design process, collaborate on external and
internal team decisions, supervise risks and issues in order to
drive successful results.
Your Qualifications and skills : 5+ years of experience as a UX
Designer. Digital creative agency experience preferred.
Experience and desire to solve sophisticated product design
problems and the strategy skills to deliver outstanding
Experienced conceptual thinking and creative execution in visual
and interaction design.
Ability to synthesize and present findings, and eloquent design
Customer obsession oriented and willingness to iterate design
solutions based on customer insights
Balance between understanding UX standard methodologies and
seeking opportunities to create new and fresh solutions that
deliver on user needs
Ability to work collaboratively with a multi-disciplinary team
to maintain and evolve Vistaprint’s broader design systems, you
should also be able to produce spectacular work whilst
collaborating at all levels.
Strong project and people leadership skills. A proven track
record of functioning as a project leader as well as an individual
Proficiency with Sketch, Photoshop, Illustrator, InDesign,
InVision, Axure and other emerging design tools.
Why You’ll Love Working Here: At Cimpress, we put great
importance on the wellbeing of our employees, which is why we offer
perks that ensure a great work/life balance. Perks include work
from home capabilities and very flexible time-off opportunities,
including our outstanding “Vistabreak” to name a few. Benefits vary
per location and our space offers a modern and collaborate office
About Us: As an e-commerce powerhouse, Vistaprint is a dynamic
organization that maintains an exciting, entrepreneurial culture.
With founder Robert Keane’s return as CEO, we’ve renewed our focus
on empowering and helping small businesses. To do this, we create
customer value (and delight) through accessible, cutting-edge
technology. We thrive on providing opportunities for exploration,
collaboration, innovation and growth – for both our customers and
Equal Opportunity Employer: Vistaprint, a Cimpress company, is
an Equal Employment Opportunity Employer. All qualified candidates
will receive consideration for employment without regard to race,
color, sex, national or ethnic origin, nationality, age, religion,
citizenship, disability, medical condition, sexual orientation,
gender identity, gender presentation, legal or preferred name,
marital status, pregnancy, family structure, veteran status or any
other basis protected by human rights laws or regulations. This
list is not exhaustive and, in fact, in many cases, we strive to do
more than the law requires.
Job Segment: Developer, Graphic Design, Web Design, User
Experience, Technology, Creative, Research