WalthamRecruiter Since 2001
the smart solution for Waltham jobs

Senior Customer Success Manager

Company: Poppulo
Location: Waltham
Posted on: November 18, 2020

Job Description:

Poppulo is the global leader in employee communications and engagement measurement software for mid to large businesses. We sell to internal communication professionals whose jobs are to inform, inspire and motivate employees. Our customers are household names like Barclays, Vodafone, LinkedIn, Coca Cola, Shell, EasyJet, Virgin, and BNY Mellon; they come from all corners of the globe across all industries. We are seeking an enthusiastic, customer success focused professional to join our Customer Success Management team. You'll be managing the customer relationship from on-boarding through to success, renewal and expansion. Core Responsibilities Customer Success/Account Management: Supporting our Enterprise customers in realising their success is key to the role of a Senior Customer Success Manager at Poppulo. Our customers' journey in achieving success is a core component of the role and ensures we are the trusted advisors for our customers within the Internal Communications Industry. Proactively manage new customer onboards - Identifying onboarding needs, requirements and objectives, involving all relevant customer stakeholders in achieving success Coordinate internal resources for the flawless execution of on boards Ensure resource availability and allocation is managed appropriately Develop a detailed onboarding plan to track progress Collaborating with a Service Delivery Manager on some Enterprise on boards Building a solid partnership with your customer, understanding their challenges and objectives to ensure they achieve their goals through Poppulo Mapping out a Customer Success plan with and for your customer from on-board, throughout their partnership with Poppulo, ensuring adoption, retention, renewal and expansion Reviewing this plan regularly through executive business reviews, ensuring goals are met or amended accordingly Being the voice of the customer in Poppulo and in turn creating customer advocates Working with customers to identify examples of how they successfully used our software and derived value within their business Monitor and act upon Net Promoter Scores provided by customers Seeking and finding opportunities for growth within your customer base and working with the sales team to upsell and cross sell Proactively identifying "Ë?at risk' customers and work with them, and various other internal and external stakeholders, to ensure they renew and successfully adopt our software What we're looking for: Minimum 5 years experience in an Account Management role Experience delivering solution and service recommendations to meet client business objectives Excellent written and verbal skills with the ability to actively listen to customers and resolve conflicts when needed Technical aptitude and a good understanding of web technologies Time managements skills and the ability to manage many projects at once Experience of working in a SaaS, B2B environment Our ideal candidate will also: Have experience in customer success or customer advocacy Experience in Project Management of SaaS based projects Have experience in employee engagement, internal communications or corporate communications Have experience in contract management Ability to keep abreast of changes within an agile business environment Knowledge of Salesforce an advantage What's in it for you? A "Great Places to Work" listed company - so we really do value people Ability to meaningfully impact our business and play a key role in our success Competitive compensation package Potential for career advancement in a fast paced growing organization Blue Cross Blue Shield Health Plans 401k with Employer Match Fitness Reimbursement Fun, flexible working environment Free weekly yoga Who We Are Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019 and 2020 , we are one of the fastest growing technology companies in Ireland. We are the leading vendor of sophisticated communication software designed specifically for the needs of internal communicators within large enterprises across the globe. Poppulo is trusted by over 400 blue-chip and FTSE 100 organizations throughout the world, helping many leading institutions inform, engage and inspire their employees. Customers include Aon Hewitt, Barclays, Comcast, Shell, Vodafone, Nike and Zurich. This is an opportunity to contribute to our culture and join a company that's on the move. We live the Poppulo company values each day and they are key to everything we do. "High Standards As Standard", "Together We're Better", "Adapt To Succeed", "Honesty Throughout", "Be The Example", "Don't Just Work... Learn. Poppulo is an equal opportunities employer.

Keywords: Poppulo, Waltham , Senior Customer Success Manager, Other , Waltham, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Delivery with Postmates - In Holyoke
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Concord
Posted on: 11/30/2020

Delivery Driver - PT/FT with Postmates - In Holyoke
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Concord
Posted on: 11/30/2020

Family Peer Support Specialist
Description: We are hiring in Conway, New Hampshire Join us at Granite Pathways for an exciting career as a Family Peer Support Specialist.Mission: Our mission is to support individuals with substance use disorders (more...)
Company: Fedcap
Location: Concord
Posted on: 11/30/2020


Fuel Station
Description: As a fuel station associate at Walmart,
Company: Connexus
Location: Concord
Posted on: 11/30/2020

Deliver Driver - PT/FT with Postmates - In Holyoke
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Concord
Posted on: 11/30/2020

Warehouse Worker - Full TIme - Make up to $21.15/hr
Description: Job Description: Hiring Immediatley As a Freight Handler at Walmart Supply Chain, you will have a critical role in moving product through our Distribution network to the Stores to service our Customers. (more...)
Company: Walmart
Location: Concord
Posted on: 11/30/2020

Amazon: Warehouse Worker (Immediate Openings) - Plus Benefits And A $1500 Bonus
Description: Warehouse Associate 1500 Sign-On Bonus Hourly pay rate: 16.50 19.50 plus a 1500 bonus The base pay for this role is 16.50/hr. Earn 3/hr extra for the 3:00am shift through Dec 31 2020 Limited-time (more...)
Company: Amazon
Location: Woonsocket
Posted on: 11/30/2020

Sr. Representative, Fraud, East Providence, RI
Description: Sr. Representative, Fraud, East Providence, RI - 2003030 As a member of Santander---s retail banking division you---ll help serve Santander---s retail and small business customers as part of one of the (more...)
Company: Santander Holdings USA Inc
Location: East Providence
Posted on: 11/30/2020

Customer Service/Sales
Description: Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products (more...)
Company: The Home Depot
Location: Concord
Posted on: 11/30/2020

Police/Criminal Transcription (work from home)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: East Providence
Posted on: 11/30/2020

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Waltham RSS job feeds