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Client Solution Coordinator

Company: ZoomInfo
Location: Waltham
Posted on: June 8, 2021

Job Description:

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues.

The Client Solution Coordinator is a key member of the Customer Integrations and Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfo's customer-facing solutions. Solutions include but are not limited to InboxAI, Engage,FormComplete and Enrich. You will be responsible for helping ensure clients who have access to some of our more complex solutions get implemented in a timely manner.


  • Effectively and independently distill and deliver the value proposition of Zoominfo and its product solutions including articulating these solutions, integrations, and features over the phone, video, and email.

  • Follow up with and stay on top of customers in various stages of implementation.

  • Proactively check in with clients who have been implemented to ensure integration solutions are continuing to prove valuable.

  • Provide Demos to clients interested in our Integration Solution but are unfamiliar with the product.

  • Follow up daily with clients who have become unresponsive during implementation, with the goal of getting them back on track.

  • Provide daily reports and updates of current implementation status for accounts including number of outreach attempts and any blockers.

  • Document reasons clients are choosing not to implement for future product improvement.

  • Schedule Initial Kickoff call for customers with their assigned implementation Engineer.

  • Performs a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers.


  • BA/BS Degree
  • At least 1 year experience in sales or account management
  • Experience with CRM tools with preference given to candidates with Salesforce experience.
  • Ability to analyze customer concerns and identify education and growth opportunities within an account
  • Team focused with strong collaboration and communication skills
  • Emphasis on attention to detail and quality
  • Able to be successful in a fast-paced environment that rewards hard work and self-motivation
  • Exceptional verbal and written communication skills

About us:

Built over 20 years ago, ZoomInfo Powered by DiscoverOrg has become the go-to-market standard for over 13,500 companies worldwide. Designed to be the single source of truth, the ZoomInfo platform offers best-in-class technology paired with unrivaled data coverage, accuracy, and depth of contacts, companies, and opportunities essential to empower sales, marketing and recruiting professionals to hit their numbers. Deeply embedded into business workflows and technology stacks-- including integrations with the leading CRM, Sales Engagement, Marketing Automation, and Talent Management applications - ZoomInfo is capable of delivering more predictable, accelerated, and sustainable growth than any stand-alone solution. ZoomInfo's investors include TA Associates, The Carlyle Group and 22C Capital. For more information about our leading marketing and sales intelligence solution, visit www.zoominfo.com.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, gender, national origin, disability and protected veterans status or any other personal characteristic protected by law.

Keywords: ZoomInfo, Waltham , Client Solution Coordinator, Other , Waltham, Massachusetts

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