Field Application Specialist

Company: Phia LLC
Location: Boston
Posted on: May 25, 2025

Job Description:

Do you enjoy leveraging your technical expertise in NGS and liquid handling robots to build credibility and deliver valuable insights to customers? Are you passionate about traveling to customer sites to lead trainings and provide hands-on support?If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Genomic Research team as our Field Application Specialist, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.We are prioritizing candidates open to being based in our Boston, MA office, although we will also consider remote candidates located in EST or CST timezones. This is a field-based role that will require a minimum of 50% travel to our customers sites across the US.Our missionWe believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.Your missionAs our Field Application Specialist you will be responsible for training and supporting our customers on all SOPHiA GENETICS Bundle solutions. You will closely interact with the sales and CAPM teams to relay customer needs and feedback, ensuring we continuously improve our offerings. You will also contribute to ongoing laboratory projects, such as protocol optimizations, and support the team by drafting scientific and quality documents, including fact sheets and work instructions.The vale you bringCustomer Training and Support:

• Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support
• Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usageInternal Laboratory participation:
  • Elaborate laboratory documents
  • Train internal and external collaboratorsProduct Development:
    • Gather feedback from customers regarding their needs, communicate internally for product design improvement
    • Coordinate with the development and/or marketing team for proper market implementation
      • Hands on experience with NGS library preparation and captures is required
        • Experience with liquid handler robots (Hamilton, Beckman, ...) is a strong plus
        • Master's degree in Life Sciences, PhD preferred
          • Excellent customer relations & service skills
            • Willing to travel to various locations for executing trainings and any customer supports (60%)
              • Excellent scientific communication skills, both oral and written
              • High level of accuracy, reliability, and strong organizational skills
              • Strong problem-solving abilities and logical reasoning
              • Collaborative mindset with great team spiritYou will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.Business recognition and accolades include:
                • World's most innovative companies (Top 10)
                • World's smartest companies (Top 50)
                • 100 Best Places to Work in Boston
                • Top 10 European Tech Startup
                • Top 10 European biotechs startup to watch
                • Top 25 East-Coast Biotech to watchOur US benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:
                  • Outstanding Medical (with Telemedicine), Dental, and Vision Plan with 90% employer contributions, including $0 deductible plans options.
                  • Life and AD&D company provided
                  • Company 4% match 401K contributions
                  • Company-paid Short and long-term disability insurance
                  • 20 Days PTO (Increases with tenure), 5 sick days and 13 Public holidays recognised
                  • FSA commuter benefits
                  • Supplemental employee insurance options are available for Accident, Critical Illness, Hospital and Legal
                  • Voluntary Pet Insurance and Auto and Home options
                  • Employer Assistance Program free for all employeesOur DNALike the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly AdventurousOur virtuesAt SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portalThe processWe use the power of AI to help our partners make decisions. If you're utilizing AI in your search and application process, why not use some of these prompts:'What impact can I expect to have on the world by working at SOPHiA GENETICS?''I have an interview with SOPHiA GENETICS. What should I know before I meet with them?''I am a *job title* - What can SOPHiA GENETICS offer my career?'Apply now with your CV and any supporting information.Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business.If you need additional support for accessibility, please contact our TA team for assistance.We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.Starting Date: ASAPLocation: Boston, MA preferred. Open to remote candidates located in EST or CST timezones. MUST be open to traveling at least 50% of the time.Contract: Permanent
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Keywords: Phia LLC, Waltham , Field Application Specialist, Other , Boston, Massachusetts