Senior Services Renewal Representative V - (Remote US)
Company: Oracle
Location: Boston
Posted on: April 30, 2024
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Job Description:
Job Description
This Customer Success Services (CSS) North America Renewals Sales
team is responsible for renewing contracts for specific Oracle
products/support for small, midsized to large enterprise customers
for regions all over North America. Apart from contract renewals,
the team is also responsible for retaining and growing the contract
base by upselling.
Senior Renewal Sales Representative V will primarily be responsible
for ensuring the target CSS renewal rate for existing
small/medium-sized to large strategic customers in their assigned
territory.
Sales Reps ensure that all renewals are completed prior to
expiration, passing leads up to the CSS Field Sales Channel for
additional service opportunities, and closing the loop for all
customer interactions by providing education on the CSS portfolio
and infrastructure.
Not limited to, but preferred US locations:
California: Pleasanton,Redwood City, Rocklin, San Francisco
Texas: San Antonio, Houston
Career Level - IC5
Responsibilities
Manages contract renewal process for a defined territory
Retains customers and grows contracts by Upselling
Educates customers on e-business practices and any associated
contractual implications;
Ensures timely support renewals for assigned territory (from
existing small/medium-sized to large to strategic customers);
Provides management with performance feedback;
First-line management contact for customer escalations;
Serves as a resource to other organizations for process and policy
questions;
Troubleshoots problems and escalates as necessary;
Assists in key indicator reporting and trend analysis;
Ensures customer awareness and understanding of the applicable
elements of the CSS Support portfolio;
Manages exceptions for customers with issues that may delay or
inhibit renewals;
Qualifications:
10+ years experience in account management or related areas,
services sales
Excellent communication and contract negotiation skills with a
customer service focus
Consultative sales
Can exercise judgment, initiative, and discretion when providing
solutions to customers
Strong analytical skills
SLED or Federal experience, a plus
Excellent research and problem-solving skills
Effectively manages time and priorities to meet service
requirements
Able to apply knowledge and make decisions with minimal direction
from management
Projects a positive, professional image
Takes initiative; and uses all available resources
Demonstrates ability to meet deadlines
Demonstrates ability to suggest and implement continual
improvements
Demonstrates ability to work in collaboration with others to
achieve goals
Proficient in Excel
Location: This is a remote role and you can be based anywhere in
the US with domestic travel up to 25% as needed.
Ideal locations are:
San Antonio, TX
Houston, TX
San Francisco, CA
Pleasanton, CA
Redwood Shores, CA
Disclaimer:
Certain US customer or client-facing roles may be required to
comply with applicable requirements, such as immunization and
occupational health mandates.
Range and benefit information provided in this posting are specific
to the stated locations only
US: Hiring Range: from $37.88 to $60.63 per hour; from $78,800 to
$126,100 per annum. May be eligible for equity. Eligible for
commission with an estimated pay mix of 60/40.
Oracle maintains broad salary ranges for its roles in order to
account for variations in knowledge, skills, experience, market
conditions and locations, as well as reflect Oracle's differing
products, industries and lines of business.
Candidates are typically placed into the range based on the
preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes
the following:
Medical, dental, and vision insurance, including expert medical
opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible
employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for
vacation benefits. For employees working at least 35 hours per
week, the vacation accrual rate is 13 days annually for the first
three years of employment and 18 days annually for subsequent years
of employment. Vacation accrual is prorated for employees working
between 20 and 34 hours per week. Employees working fewer than 20
hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Refreshes each calendar year. Unused balance will carry over each
year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's
technology to tackle today's problems. True innovation starts with
diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's
been done before. It's why we're committed to expanding our
inclusive workforce that promotes diverse insights and
perspectives.
We've partnered with industry-leaders in almost every sector-and
continue to thrive after 40+ years of change by operating with
integrity.
Oracle careers open the door to global opportunities where
work-life balance flourishes. We offer a highly competitive suite
of employee benefits designed on the principles of parity and
consistency. We put our people first with flexible medical, life
insurance and retirement options. We also encourage employees to
give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages
of the employment process. If you require accessibility assistance
or accommodation for a disability at any point, let us know by
calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability and protected veterans' status, or any
other characteristic protected by law. Oracle will consider for
employment qualified applicants with arrest and conviction records
pursuant to applicable law.
* Which includes being a United States Affirmative Action
Employer
Keywords: Oracle, Waltham , Senior Services Renewal Representative V - (Remote US), Sales , Boston, Massachusetts
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